Politicas de privacidad

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Introduction

EmbarqueSoftpro Driver (“we,” “our,” or “us”) is a mobile application developed by Tecnologiasoft for logistics and delivery operations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the app. By using EmbarqueSoftpro Driver, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To provide our logistics and delivery services, we collect:

a. Account Information

• Name • Email address • Driver credentials

b. Customer Information

• Customer name • Pickup address • Delivery address This information is provided to drivers solely for the purpose of completing assigned deliveries and logistics operations.

c. Location Data

• Precise real-time GPS location • Background location (even when the app is closed or not in use)

d. Financial Information

• Payment and invoicing data processed via Stripe • We do not store full payment card details

e. Device Information

• IP address • Device model • Operating system • Unique device identifiers (UUIDs) • App usage, crash logs, and performance data (via Firebase)

3. How We Use Your Information

We use your information to:

  • Provide and manage delivery services
  • Enable real-time package tracking
  • Optimize delivery routes
  • Display pickup and delivery details
  • Process payments and invoices
  • Authenticate users
  • Monitor app performance and fix issues
  • Improve user experience

4. Third-Party Services

We use the following third-party service providers to support the app:

  • Stripe – Secure payment processing and invoicing
  • Google Firebase – User authentication, analytics, and crash reporting
  • Google Maps Platform (Google Address Services) – Address lookup, validation, and route mapping

These providers may process your data according to their own privacy policies.

5. Background Location Disclosure

EmbarqueSoftpro Driver collects location data in the background, even when the app is closed or not in use.

This is necessary for:

  • Real-time delivery tracking
  • Route optimization
  • Logistics coordination

Disabling location permissions may limit or prevent core functionality of the app.

6. Data Sharing and Disclosure

We may share your information:

  • With service providers (e.g., Stripe, Google services)
  • To comply with legal obligations
  • To protect our rights, users, and operations

We do not sell personal data.

7. Data Retention

We retain your information only as long as necessary for:

  • Providing services
  • Legal and regulatory compliance

Data is securely deleted or anonymized when no longer required.

8. Data Deletion & User Rights

You have the right to:

  • Request access to your data
  • Request corrections
  • Request deletion of your account and associated data

How to Request

We will process requests within a reasonable timeframe.

9. Security

We implement industry-standard security measures, including:

  • HTTPS/TLS encryption
  • Secure third-party integrations
  • Access controls

10. Children’s Privacy

This app is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.

12. Contact Us

Developer: Tecnologiasoft
Website: embarquesoftpro.com
Email: [email protected]